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System-Supported Appointments and Automated Deployment Scheduling


  • Error cost reduction
  • First-time-fix-rate (> 90%)
  • Anonymous scheduling
  • People assignment at execution time
  • 100% SLA fulfillment level

Full process support for Mobile supported planning

Including all steps to map an optimally structured service organisation
  • Real-Time Dynamic Planning
    Fully automated dynamic real-time planning, supported by latest mapping to calculate current and accurately predictable Geo distances
  • Automated Dispatching Software
    Automated scheduling for 80-100% of service requests by appointment based on the Customer service address
  • Maintenance Contract Management
    Integrated service attendance to manage own service team as well as outsourced service partners and their employees
  • Multi-Organisational Structure ASP
    Multi-partner management enabling easy adaptation to changing operational situations, offering an ASP model for different organisational structures
  • Multi-Platform Compatibility
    Parallel working with different Mobile systems – Smart Phones, PDA, Tablet – PC, sub- and Notebook, for iOS, Android, Windows
  • Return on Investment
    Best of class position in IT operating costs with a price-performance ratio to reach a new level on total cost of ownership (TCO)
  • Robust and Scalable
    Solid software architecture using proven and reliable technology with over 99% availability rate
  • Easy to Use
    Ergonomic user-oriented user interface, optimised for Mobile use and easy scheduling guidance supporting fast decisions
  • Role-based Use
    Role-based User interfaces to be configured for dispatcher, staff planner/team leader, administrator
  • Fast Implementation
    Short implementation period through years of experience in service management processes and specific knowledge in service-oriented industries
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