System-Supported Appointments and Automated Deployment Scheduling
Requirements
- Error cost reduction
- First-time-fix-rate (> 90%)
- Anonymous scheduling
- People assignment at execution time
- 100% SLA fulfillment level
Full process support for Mobile supported planning
Including all steps to map an optimally structured service organisation
- Real-Time Dynamic Planning
Fully automated dynamic real-time planning, supported by latest mapping to calculate current and accurately predictable Geo distances - Automated Dispatching Software
Automated scheduling for 80-100% of service requests by appointment based on the Customer service address - Maintenance Contract Management
Integrated service attendance to manage own service team as well as outsourced service partners and their employees - Multi-Organisational Structure ASP
Multi-partner management enabling easy adaptation to changing operational situations, offering an ASP model for different organisational structures - Multi-Platform Compatibility
Parallel working with different Mobile systems – Smart Phones, PDA, Tablet – PC, sub- and Notebook, for iOS, Android, Windows
- Return on Investment
Best of class position in IT operating costs with a price-performance ratio to reach a new level on total cost of ownership (TCO) - Robust and Scalable
Solid software architecture using proven and reliable technology with over 99% availability rate - Easy to Use
Ergonomic user-oriented user interface, optimised for Mobile use and easy scheduling guidance supporting fast decisions - Role-based Use
Role-based User interfaces to be configured for dispatcher, staff planner/team leader, administrator - Fast Implementation
Short implementation period through years of experience in service management processes and specific knowledge in service-oriented industries