Customer Focus and Employee Motivation as the Driver for better Customer Service
Customer Service as a Competitive Advantage and Opportunity for continuous Leadership
With online-based communications and e-commerce, the personal contact and service provided at a Customer site is the only opportunity to differentiate your business through quality of service.
Immediate online availability and direct communication is required to meet Customer expectations. Better resolution of service requirements makes it possible to meet these expectations by quality of service, leading to an on-going positive attitude.
As a result, successfully focusing on maximum quality of service becomes a competitive factor. In commodity markets, service leadership is often a better alternative to price leadership. But even without a claim for quality leadership, focusing on service becomes unquestionable, if better service leads to cost savings.
A positive Customer experience is a major driver in almost all markets. Better services allow price elasticity and leads to an expense-free surplus as a more efficient service is possible with less effort.
Defining Service-Logistics as the Quality Destination to be lived by
Quality strategies require a clear objective and a strong team spirit based on a clear mission. Successful Digital transformation is more than technical feasibility and thoroughly defined processes. At the start what required is the will to win.