The solution for performance-critical order workflows
mLogistics®
LogObject has been a competent partner for service management for more than 25 years. Over 50,000 service technicians rely on LogObject products and manage 500,000 daily schedules. Every process can be tailored to the user and implemented sustainably.
In one Workflow: efficient control of service processes
Over 40% of companies have problems with the interfaces of their systems. We have the solution for this. With mLogistics® you can automate the service process chain outside of your ERP systems. This allows you to make optimal logistics-related decisions at all times and reduce costs.
mLogistics® coordinates all service processes in a single integrated Workflow. The highlight: with our solution, you can build your own individual "service factory". For efficient, software-supported processes from order acceptance to invoicing.
Efficiency from order to invoicing
With our digital service factory, we are revolutionizing the entire process from order creation to invoicing. Our solution relies on automation, real-time data and intelligent optimization to make your service processes more efficient and transparent. As a result, you can not only reduce costs and increase efficiency, but also significantly improve service quality.
Orders:
This is where consolidation takes place - your orders are clearly displayed in color so that you can immediately see the status and priority of each order.
Cleaning:
Automatic data enrichment from AVOR (automated work preparation). The software checks feasibility, clarifications, semi-finished products and suppliers. This phase is fed from CRM, inventory and ERP systems and can be flexibly expanded.
Scheduling:
Real-time planning - thanks to our software, you can carry out scheduling "on the fly" or with support. The focus here is on flexibility and efficiency.
Optimization:
Dynamic optimization of your resources. Whether skills, appointments, tours or centrally created databases - the software continuously adapts to current requirements.
Assurance:
Provision of all relevant instructions and information on spare parts and materials. So your team is always optimally prepared.
Dispatch:
Automated delivery including notification of the customer by e-mail or SMS. Always on time and always informed.
Execute:
Once the order has been completed, automatic reporting is sent to the customer. Final details such as MOT, signature, photo and other parameters are also documented
Post-processing
Automatic feedback of performance data, times, expenses and invoice data - everything flows seamlessly back into your systems.
KPI measurement and reporting:
Recording and evaluating key performance indicators to continuously optimize and improve your service processes.
Re-Calculate and Update:
If necessary, the plan is recalculated and the process starts again at point 3, ensuring that you always work with the most up-to-date information and optimized plans.
Customer On-site:
On site, the field service confirms arrival and the start of work at the touch of a button. Again, the status report is provided in real time if required.
Close Order and Reporting:
The order is completed. Predefined forms and checklists are filled in. Photos, sketches or other information are attached. The customer's signature is recorded ... - all information is transferred back to the dispo.
A look into the solution
Take a look at selected areas of our mLogistics® solution here.
Dashboard
Resource Planning
Complex Order Configuration
Workload Manager
Integrated into leading ERP systems such as:
Microsoft, SAP, Oracle
End-to-end
by nature
mLogistics® - Closed-Loop Field Service Management
With mLogistics®, companies with over 50 sales representatives can manage their geographically distributed business processes more efficiently. The software integrates all the necessary workforce management components and supports even complex processes and projects with intelligent planning and scheduling functions. External partners can be easily integrated.
One solution for all processes
From order creation to invoicing and documentation, mLogistics® covers all functions. Work preparation (AVOR) checks data consistency and automatically enriches it via bidirectional interfaces to ERP, CRM and other systems. Media disruptions, which often lead to delays, are eliminated through consistent digitalization and automation. Independent skill and resource management, comprehensive material logistics and automated interaction with end customers make mLogistics® largely independent of CRM/ERP systems. The big advantage: our solution ensures much more trouble-free Fieldservice.
Developed to make complex things simple
mLogistics® excels in particular with complex processes and high order volumes with a wide range of conditions. Thanks to over two decades of practical experience and the diverse customer requirements of large service organizations, it is the most comprehensive and optimized solution for technical service processes on the market today. Our solution delivers significant cost savings, improved service quality and high efficiency through automation and digitalization.
The components of mLogistics® in detail
Industries - flexibility and expertise for every challenge
Our broad expertise covers numerous sectors - but with mLogistics® you are well served in every sector.
- Telecommunications, network construction and ICT providers
- Building services engineering / technical facility management
- Construction industry (network construction, track construction, civil engineering)
- Household appliances (white goods)
- Appliance and plant construction / mechanical engineering / kitchen construction
- Energy suppliers
- Rail transportation
- Clinics
- Insurance companies
- Trade
Solutions for your industry too
Do you work in a different industry? No problem, we rely on software solutions that are tailored to you. mLogistics® offers you tailor-made solutions for efficient and optimized service processes. Our technology adapts flexibly to your specific requirements in order to reduce service costs, increase efficiency and reliably maintain your service levels.
Average savings of up to 27% in scheduling
Experience the impressive benefits of mLogistics®, which will improve your service processes and increase your efficiency:
Holistic end-to-end solution
Eliminates all media discontinuities and duplicate entries. Mapping of the entire service process independently of ERP and CRM systems with robust real-time interfaces and numerous standard interfaces (SAP, Navision, ticketing systems).
Dynamic real-time planning
Optimized capacities, time, skills and resources thanks to the latest map material for calculating exact geo-distances.
Intelligent capacity planning
Takes any parameters into account and continuously adapts to the current conditions.
Real-time scheduling
Dynamic adaptation to the actual situation with real-time information from the field.
Integrated material logistics
Fast decision-making on the basis of logistics-based parameters and conditions.
Fully automated scheduling
Automatic appointment scheduling for 80% of all service calls, saving time and money.
Unique workflow generator
Flexible configuration and graphical modeling of all processes. Automatic adaptation in the event of changes, including updating the mobile application.
Multi-client capability
Management of different organizational structures for simple operational adjustments to changing situations.
Cross-platform operation
Parallel working with different mobile systems - iOS, Android, Windows - on smartphones, PDAs, tablets and notebooks, even in parallel on several devices.
Support for complex service orders
Efficient handling of tasks that involve multiple employees, different materials and skills, and dependent work steps in different locations.
Flexible management of maintenance and partner contracts
Management of your own service team and associated service partners for optimum operation.