The solution for performance-critical order workflows

mLogistics® consists of several main and additional modules that are individually adapted to customer requirements. Unlike conventional field service solutions, mLogistics® optimizes the workflow through upstream work steps. this makes manual input and duplicate entries mostly superfluous. The result is smooth and efficient automation of processes that run faster and more smoothly.

A central step in mLogistics® is work preparation (AVOR), in which data consistency is checked and automatically enriched via bidirectional interfaces to ERP, CRM and other systems. Media disruptions, which often lead to delays and frustration, are eliminated through consistent digitalization and automation. mLogistics® thus guarantees consistent, digital end-to-end processing with quality assurance.

Planning is central before order execution. mLogistics® supports optimal scheduling decisions through comprehensive parameterization and reacts independently to real-time information from the field. This powerful planning component includes strategic, capacity and operational planning. This saves you time and optimizes work processes with continuous improvement through measured values and KPI information.

With mLogistics® you cover all logistics processes in service, even if you do not use a separate warehouse management system (LMS). If you already have a central LMS, mLogistics® supplements important functions such as real-time management of rolling warehouses and efficient on-site item searches. This reduces travel and vehicle costs, increases efficiency and improves the first-visit success rate - all to increase your service quality and save costs.

With mLogistics® you can optimize your order scheduling using sophisticated logistics algorithms. The software uses real-time information and dynamic scheduling scenarios to efficiently allocate resources and reduce costs. This precise planning covers all logistical aspects - from personnel and vehicles to materials and routes. Thanks to real-time optimization and intelligent route planning, you can reduce travel times, avoid idle times and increase service quality.

mLogistics® also seamlessly integrates external service providers and improves communication with your customers. The result: a higher first-visit success rate (idle times are avoided), lower costs and optimized service processes that reliably meet your service level agreements.

We want to stay at the forefront of technology for you. Our next big step: a self-learning scheduling algorithm, developed with the Artificial Intelligence Group of a renowned university. This smarter algorithm uses machine learning to continuously optimize scheduling methods. We are currently in the data generation and provision phase in order to train the model. The goal: even more efficient and future-proof service processes for you that save costs, make optimum use of resources and consistently meet your service level.

With the modular structure of mLogistics®, you can expand your service areas or regions gradually and flexibly - and usually without complex programming. Our software architecture allows above-average configurability. The integrated low-code Workflow Modeler allows you to model your own processes, even if they are complex. Milestones and measuring points ensure that throughput performance can be measured automatically.

In addition, mLogistics® offers numerous ready-made interfaces to systems such as SAP, MS Dynamics and Remedy. Our solution integrates into your existing IT landscape in real time and immediately feeds the order fulfillment data back into your HR, warehouse, CRM, finance & controlling and billing systems.

Thanks to our special project procedure model and years of experience from a large number of customer projects, we can implement mLogistics® for you in record time. For you, this means: rapid operational readiness, seamless integration and immediate improvements in efficiency and service quality.

With mLogistics® you get a flexible and modular Field Service Management solution. It can be implemented and expanded step by step without complex programming. The integrated low-code Workflow Modeler allows you to model and monitor complex processes, making your throughput performance automatically measurable. Thanks to numerous interfaces, mLogistics® integrates seamlessly into your IT landscape and feeds all relevant data back into your systems in real time.

Our proven project procedure model and many years of experience enable rapid implementation with immediately noticeable improvements:

• Up to 30% savings in service call acceptance
• 50% in order planning
• 20% less workload in the field
• 28% increase in the first-time fix rate

This allows you to reduce service costs, increase efficiency and reliably meet your service levels - ideal for companies that want to handle more orders with fewer resources.