Smarter planning.
Better processes.
Lower costs.
Efficiency and simplicity for your mobile service processes and critical order workflows
We optimize and simplify performance-critical processes and order workflows. Our solutions help companies and authorities to manage complex management processes noticeably more easily and efficiently.
The digital service factory
Orders:
This is where consolidation takes place - your orders are clearly displayed in color so that you can immediately see the status and priority of each order.
Cleaning:
Automatic data enrichment from AVOR (automated work preparation). The software checks feasibility, clarifications, semi-finished products and suppliers. This phase is fed from CRM, inventory and ERP systems and can be flexibly expanded.
Scheduling:
Real-time planning - thanks to our software, you can carry out scheduling "on the fly" or with support. The focus here is on flexibility and efficiency.
Optimization:
Dynamic optimization of your resources. Whether skills, appointments, tours or centrally created databases - the software continuously adapts to current requirements.
Assurance:
Provision of all relevant instructions and information on spare parts and materials. So your team is always optimally prepared.
Dispatch:
Automated delivery including notification of the customer by e-mail or SMS. Always on time and always informed.
Execute:
Once the order has been completed, automatic reporting is sent to the customer. Final details such as MOT, signature, photo and other parameters are also documented
Post-processing
Automatic feedback of performance data, times, expenses and invoice data - everything flows seamlessly back into your systems.
KPI measurement and reporting:
Recording and evaluating key performance indicators to continuously optimize and improve your service processes.
Re-Calculate and Update:
If necessary, the plan is recalculated and the process starts again at point 3, ensuring that you always work with the most up-to-date information and optimized plans.
Customer On-site:
On site, the field service confirms arrival and the start of work at the touch of a button. Again, the status report is provided in real time if required.
Close Order and Reporting:
The order is completed. Predefined forms and checklists are filled in. Photos, sketches or other information are attached. The customer's signature is recorded ... - all information is transferred back to the dispo.
Standard software with the performance of customized software
The adaptability of individual software with the advantages of standard software. Our flexible solution can be seamlessly adapted to your specific needs and almost reaches the level of customized software - at significantly lower costs.
Maximize your return on investment
Experience a fast return on investment (ROI) with mLogistics®. Our optimized scheduling and digitalization reduce costs and increase your efficiency. ROI is usually achieved within the first 12 months.
Get in touch with us
Find out more about the benefits of the Service Factory for your company.