Emergency call navigator N2
Structured emergency call query
Emergency call navigator N2 - Efficient emergency call query for call takers and dispatchers of ambulance and fire department emergency call centers
With the Emergency Call Navigator N2, you can increase the efficiency and quality of your emergency call center. This powerful query software has been specially developed for use by paramedics and the fire department. The simple and intuitive operation supports your employees in applying structured and transparent question and answer processes. In this way, the alerting of the emergency services can already be triggered during the query.
Flexible application in various areas
The query software is not only optimized for emergency call centers, but is also suitable for all call centers, hotlines and other telephone information situations. The modular structure of the application enables flexible customization with customer-specific questions, keywords and response options.
Your advantages at a glance
- Intuitive operation: Supports calltakers and dispatchers in emergency call centers with fast and accurate queries.
- Saves time: Alerts the emergency services during the call to save life-saving minutes.
- High quality: Increases the productivity and quality of workflows through structured processes.
Target groups
Emergency services (in particular ambulance and fire department emergency call centers), all call centers and hotlines
Functions
The Emergency Call Navigator N2 offers three central functions that make your emergency call center more efficient and secure:
Enables systematic and structured queries by calltakers and dispatchers in operations centers. This ensures that all relevant information is recorded quickly and precisely.
Supports the processing and management of operational data and emergency call information. This increases the quality of work and ensures that all data is recorded consistently and reliably.
Optimizes alerting processes through quality assurance and efficient time management. The emergency services are alerted faster and more precisely, saving valuable minutes.
Highlights
User-friendly interface: simple, fast and clear
Interfaces: Integration into operations control systems and peripheral systems
Logging of all processes: journal entries with transmission to the operations control system and for quality assurance in N2QS
Supporting the dispatcher with tips, instructions, checklists such as resuscitation instructions, support during a birth and much more
Flexible, adaptable, customizable, and in real time
Comprehensive search functions: Search through all recorded emergency calls and filter the relevant data quickly and precisely
Hierarchical tree structure: Edit and manage questions, answers, synonyms and instructions clearly in an intuitive tree structure
Assessments (internal and external) and well-founded evaluations as well as suggestions for improvement
Data analysis and visualization: export data to gain deep insights into the performance of the emergency call center
