General Terms and Conditions
General Terms and Conditions V2025.09.15
1 Ownership and Usage Rights
All rights (in particular intellectual property rights) to the development results continuously created by LogObject (especially the source code of the software, the applications, etc.) as well as to all products and services of LogObject shall remain the exclusive property of LogObject.
LogObject grants the customer a non-exclusive, personal, and non-transferable right of use to the aforementioned development results, which may be revoked by LogObject at any time, unless otherwise stipulated in contractual agreements between LogObject and the customer.
Any right of use to the aforementioned development results or to other products and services of LogObject without a contractual basis or outside a business relationship between LogObject and the customer is excluded.
Without the prior explicit written consent of LogObject, the customer shall not duplicate (except for backup purposes), modify, decompile, further develop, or pass on the aforementioned development results to third parties.
2 Included Services
The following services shall be provided by LogObject or its subcontractors:
• Development of the solution in accordance with the requirements and solution descriptions
• Installations on the test systems
• Support during the testing phase
• Assistance with the implementation according to the solution description
• Project management and support (base expenses)
• Functional testing of the installed software components
• Creation or adaptation of documentation
• Release management (installation of releases, hotfixes and patches, general support during the installation phase, testing)
• Configuration management
3 Excluded Services
• Support for services not explicitly mentioned in this offer
• Adjustments to systems or applications not explicitly mentioned in this offer
• Operational and maintenance services not explicitly mentioned in this offer
4 Customer Obligations
• Supplier inquiries must be processed within 2 working days
• Timely placement of orders
• Ensuring cooperation with all suppliers involved by the customer
• Coordination of all parties involved
• Supervision of the testing phase for end-to-end tests by a designated test manager
5 Acceptance
An acceptance protocol shall be drawn up regarding the acceptance test and its results, which shall be signed by both contractual parties.
Services shall be deemed accepted without further action as soon as the customer uses or allows the use of the services operationally or commercially.
6 Liability
LogObject warrants that the contractually agreed services will be provided by appropriately qualified employees in accordance with the current state of science and technology.
Under no circumstances shall LogObject be liable for errors, omissions, inaccuracies or incompleteness in the customer’s specifications unless LogObject is responsible for them due to intent, gross negligence or failure to detect them within reasonable verification obligations.
If LogObject is responsible for a defect in connection with this assignment, LogObject will remedy the defect at its own expense or provide a replacement.
Further claims shall only be available to the customer if the cause of the damage is based on intent or gross negligence or if claims for damages are asserted due to the absence of a warranted characteristic in writing.
LogObject's liability for personal injury, property damage and financial loss in connection with the work result is limited to 50% of the performance to be provided by LogObject under this offer.
No further claims shall be available to the customer.
LogObject shall only be liable in cases of intent or gross negligence.
In particular, liability for primary financial losses, indirect consequential losses, third-party losses and data loss is excluded, unless caused by intent or gross negligence on the part of LogObject, its representatives or vicarious agents.
7 Third-Party Licenses
If LogObject acquires third-party licenses for the customer and/or uses services from suppliers ("third-party services"), the general terms and conditions of the respective suppliers shall apply to the third-party services.
The customer accepts these terms and conditions upon ordering the third-party services via LogObject.
8 Payment Terms
If no payment terms are specified in the offer, the following terms shall apply:
• Hardware: 50% upon order, 50% upon delivery
• Licenses: 50% upon order, 50% upon delivery
• Services: 100% upon order
• Expenses: monthly, based on receipt copies
• Payment period: 30 days from the invoice date
9 Notice Period
LogObject and the customer both have the right to terminate — unless otherwise specified in contractual provisions — with six months’ notice to the end of the year or the end of the term of the business relationship.
For third-party licenses and services, LogObject has the same right of termination, taking into account the contractual conditions of the supplier.
10 Validity
These General Terms and Conditions apply in their current version.
If amended, LogObject shall provide the customer with an updated version.