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FAQ`s

Transparency is important to us—that’s why we’ve answered the most frequently asked questions here in advance. Filter by topic to quickly find the information you need. For any further questions, we’re here to help.

The powerful built-in resource planning module also allows for the flexible creation of teams, whereby not only the teams themselves but also each team member can have individual attributes. Teams can be dynamically created and modified based on configurable scenarios. 

Yes, that’s another key feature of the field service solution. It was designed to provide all the functionality needed to manage large construction sites, for example, which can sometimes take weeks or even months to complete. It must also allow for the flexible deployment of field teams and the management of complex logistical tasks. 

Due to the growing labor shortage in nearly all industries, or to better meet SLAs, our customers are increasingly supplementing their field services with external service providers and partners. As a result, external resources are an integral part of the system throughout the entire service chain. We offer various options for logical integration depending on your needs—for example, whether multi-level scheduling is required, and which types of information are exchanged bidirectionally and how often. Technical integration can also be implemented in various ways, such as via automated email, a web portal, a marketplace app, or a direct interface. 

The order types—Installation, Construction, Maintenance, and Incident—are included in the standard system and can be supplemented with any variants or additional order types/tasks. Orders for new installations and maintenance of upstream systems (ERP, CRM) are often imported via an interface, while troubleshooting requests are typically generated through call centers or tickets, and unscheduled on-site visits are arranged as needed. We can handle any order source and consolidate all orders into a central view, as both plannable and non-plannable orders are subject to specific rules and must be optimally and intelligently coordinated and combined. 

Like master data and transaction data, orders of various types can be imported from third-party systems via an (online) interface or through an import process. For higher order volumes or when strict SLAs apply, an online interface is recommended.

Yes. Our dispatch center solution allows for real-time resource scheduling (vehicles, personnel, etc.) directly on the map view. In practice, when dealing with a large number of assignments, our customers usually prefer to schedule using the GANTT view.

mLogistics® has been available since 2004. The vast majority of our customers run the solution on-premises or in private clouds under their own control. 

myABI/icm is the module for centralized information storage, collaboration, and knowledge management. It ensures that information is organized, up-to-date, and easily accessible at all times.

With myABI/icm, you can manage documents, policies, work instructions, templates, knowledge articles, and event information, among other things.

Teams work in a centralized, version-controlled, and role-based manner. Information is available exactly where it’s needed—without redundant storage or media breaks.

Yes. myABI/icm offers a powerful search function that allows you to quickly find content using metadata, full text, or context.

Yes. Changes are automatically versioned, and previous versions remain traceable and restorable.

myABI/icm features a finely granular permission model that allows read, write, and share permissions to be clearly defined.

myABI/ecm stands for Emergency Case Management and helps organizations manage incidents, disruptions, crises, and emergencies in a structured manner.

myABI/ecm is an operations management system designed for incident management, crisis response, and event documentation.

With myABI/ecm, emergencies, incidents, escalations, outages, security events, and extraordinary situations can be documented and managed. This applies across the board to the police, emergency medical services, and the fire department.

myABI/ecm centrally provides relevant information, responsibilities, checklists, and actions, and ensures transparency regarding the current status of the incident.

Yes. In myABI/ecm, roles, response teams, on-call schedules, and responsibilities can be clearly defined and activated as needed.

All events are documented in a standardized, traceable, and audit-proof manner—from entry to completion.

Yes. myABI/ecm facilitates coordination between internal departments, external partners, and emergency response teams by making information centrally available.

Decisions, actions, and timelines are continuously documented, ensuring transparency and traceability.

Yes. myABI/ecm supports both preparation (scenarios, checklists) and follow-up (evaluations, improvement measures).

Closed cases can be analyzed to identify patterns, risks, and opportunities for improvement.

The implementation is practical and structured, tailored to existing emergency, alert, or crisis procedures.

Yes. Templates, workflows, and content can be tailored to meet organization- or industry-specific requirements.

SanoOne is a software suite capable of digitally mapping all processes along the rescue chain. 

This includes

  • The myABI/ecm dispatch system
  • The N2 emergency call navigator for structured emergency call handling
  • The AmbulancePad mission documentation
  • Post-operation and QM processes
  • Operational billing and invoicing

SanoOne is based on a “modular approach” that allows customers to select the components they need and implement them. It is not necessary to install the entire software suite. For example, the myABI/ecm dispatch management system can be integrated with existing documentation or billing systems from other providers via interfaces.

SanoOne’s Mobile Component (MOT) can be used without restriction on many devices available on the market. This includes devices running Microsoft Windows operating systems (e.g., Windows 11) as well as iPads or iPhones running iPadOS or iOS. Different devices can even be used together within the same system.

Example: Fully rugged Windows devices in the ambulance, iPads in the emergency medical service vehicle, and iPhones in the emergency response vehicle.

Implementation on devices running Android operating systems is currently in development.

LogObject solutions are based on dynamic workflows that can be customized at any time using the integrated low-code workflow modeler—even by customers themselves after just a little training. 

LogObject provides various interfaces to common third-party systems, such as SAP, Microsoft Dynamics, ticketing systems, and Microsoft SharePoint. And if an interface is missing, LogObject will develop it as needed, ensure its quality, and implement it on a turnkey basis.

Of course, most of our solutions come with a corresponding mobile app. These apps are always capable of operating both online and offline and can be used offline for hours or even days at a time. As soon as a connection is reestablished, the app automatically syncs with the backend. With our mobile apps, we provide a platform that can be highly customized, ensuring that each of our customers receives a tailored app.

Our solutions include comprehensive reporting modules with pre-built statistics and reports that can be customized to meet your specific needs. We also offer a flexible tool that allows you to design your own reports, featuring a wide range of widgets. This enables you to create informative and visually appealing reports quickly and without any programming knowledge.

Master data can be migrated or imported in a variety of ways. If an Excel/CSV import is not feasible, we can develop the necessary interface or assist with database migration as needed. In any case, we work closely with the customer throughout the process.

Many views can be exported directly as Excel or CSV files with the click of a button. Automatic, scheduled exports are also available. If needed, we can provide an interface for controlled data transfer to third-party systems. 

LogObject has developed various AI modules and AI-based routines that integrate seamlessly into our products. These are constantly being expanded. Their primary purpose is to simplify routine tasks, enhance user-friendliness, or handle large volumes of data. Our AI development team is constantly developing new routines and refining existing ones. What makes this unique is that most of our AI tools operate on-premises, meaning they do not require an active internet connection. This protects corporate data and delivers significantly better results because the AI is trained exclusively using the company’s own data. Some examples include:

  • Audio-to-text transcription (including translation)
  • Automated form field completion
  • Generation of documents via audio input
  • Text → Speech → Text for > 1,500 languages and many dialects
  • Recognition of contexts, phenomena, and patterns. Ideal for identifying processes, checking document completeness, and generating automatic action suggestions (recommendations)
  • Recognize and extract features in images and videos
  • Chatbot for semantic search in knowledge databases
  • Control of the software via audio commands
  • Spare part prediction in service
  • Self-optimization of resource management and scheduling systems
  • Analysis and research system for financial administration and law enforcement

 

The most significant innovation in our FSM solution mLogistics® over the next 24 months will be the integration of an AI agent that interactively learns how human planners carry out their work, so that adjustments can be made increasingly automatically over time. In this area, LogObject will launch a pilot installation in 2026 with an existing customer.

LogObject solutions are offered at a fixed price as named-user licenses (one-time fee) plus one-time fees per application server module. Annual fees for maintenance and support also apply.

LogObject has specialized expertise in certain industries and offers a comprehensive suite of pre-built processes and features tailored to these sectors. In the industrial sector, for example, this includes telecommunications operators and network infrastructure, the construction industry, rail, home appliances, and equipment/plant engineering. In the public sector, this covers police, fire, and emergency services (BOS/BORS) as well as the justice system (prosecutors’ offices, courts, and correctional facilities).

LogObject takes full responsibility for the complete turnkey implementation of the solution in every project. This is how we ensure high project quality. Only for projects in certain regions outside of Europe do we involve specially trained partners, in consultation with us and as needed. 

LogObject not only follows a self-contained implementation model but also provides direct support and maintenance for the system. Since all LogObject solutions are based on the same technical architecture, all developers and support staff can be assigned to any solution. In most cases, however, we assign the same personnel who worked on the implementation to provide subsequent support to the customer. This ensures that as much of the acquired expertise as possible can be quickly accessed.

Yes, our German support is provided by our own staff at our offices in Zurich and Oberhausen. We also offer extended support in English from Italy.

LogObject is certified to ISO 27001 and its data privacy extension, ISO 27701. Our process management is certified to ISO 9001, and our quality management in development is certified to ISO 25010. 

LogObject solutions are primarily implemented on-premises to enable deep integration into customers’ existing IT environments. Since online interfaces are typically used, ad-hoc access to legacy systems occurs constantly. For this reason, connections should offer the highest possible performance. Of course, the solutions can also be operated in a customer’s own private cloud. Customers who do not have any peripheral systems connected or who only require sporadic access to other backend systems can have LogObject solutions hosted by any provider, including the well-known hyperscalers (AWS, Azure, GCS). LogObject is happy to advise and assist in selecting a suitable IT platform.

All solutions are modern multi-tier applications that are 100% web-based and therefore require no client installation. They run in any of the major browsers. The mobile app can be downloaded from the Play Store or deployed via MDM tools.

Our solutions can handle even very large installations with ease and high performance. This is achieved through optimized communication between internal processes (bus architecture) and the unlimited scalability of the server systems (vertical and horizontal). In a high-availability environment, “n” servers can be deployed in parallel behind load balancers and distributed across multiple standard locations. Databases can also be distributed or mirrored. Unix is used as the standard server OS, and we rely on PostgreSQL for the database. LogObject always assists in designing the appropriate target architecture.

Each of our customers follows a unique release strategy. This strategy depends heavily on factors such as the availability of personnel for testing and implementation. We therefore adapt to the specific circumstances and work with the customer to determine the best course of action. Typically, we deliver 3–4 releases per year, although minor changes (patches and workarounds) and security updates may be issued more frequently.

The mobile app runs on popular iOS, Windows, and Android devices and supports a variety of devices (laptops, tablets, smartphones). This allows the app to make the most of the device’s screen size and performance. 

The system allows for the management of multiple client accounts, which can be either logically separated (in the database) or operated as physically separate systems. The appropriate option is determined in consultation with the customer during the specification phase.

Yes, and it has already been implemented for numerous customers, particularly emergency services. High-availability environments are achieved through various measures. In an active-active environment, application servers are deployed in parallel behind load balancers and distributed across multiple locations or regions. Databases can also be distributed, mirrored, and written to in parallel. User system access can be provided via alternative gateways. This eliminates all single points of failure, ensuring that the failure of a single component never causes the application to go down. Dynamic system scaling must also be taken into account. System updates can be performed without interruption or with only a few minutes of downtime. LogObject assists in designing the appropriate solution.

This is one of the key features of our implementation and maintenance strategy. Our standard software can be expanded and customized to meet any customer requirements, ensuring that 100% of those requirements are met.

A wide variety of shift schedules can be set up with great flexibility, along with the many exceptions that are bound to arise. The possibilities are virtually limitless.

Optional billing modules are available for our mLogistics® and SanoOne solutions. We focus on making data entry and correction (verification) as simple as possible before automatically transferring the data to financial systems for invoicing via interfaces. Service data can be extensively enriched, e.g., with images, videos, 3D scans, audio, as well as checklists and documents. Alternatively, we can integrate with existing billing systems and transfer the relevant data.

There are a few fields where hiding them isn't practical. However, most data fields can be freely configured. This includes not only whether they are shown or hidden, but also many attributes, such as whether they are required, their color, size, position, and much more.

All of our solutions are multilingual and allow the application language to be set for each user or role. Customers can easily manage any language using language tables. This makes it possible to maintain all labels, field headings, and commands, as well as forms and text blocks. Starting in 2026, various AI functions will provide additional support for text input, language translation, and transcription. These are currently under development and are already being trained. 

Of course, this depends on various factors, often on circumstances at our clients’ sites that LogObject cannot influence, or can influence only to a limited extent—such as the existing IT infrastructure, the complexity of business operations or order processing, required interfaces, available project personnel, and more. This results in corresponding efforts for customization, joint configuration, testing, and training on the application.

In many cases, depending on the solution, we implement a Minimum Viable Product (MVP) within 3–9 months and then expand the system incrementally. This allows users to quickly gain experience with the system, and adjustments are then implemented in an agile manner. If the standard system can be used largely without major customizations or integration with surrounding systems, a go-live is possible after just a few months.

The system enables strategic planning (e.g., campaigns, events) as well as comprehensive capacity management for all resources, including personnel, tools, machinery, vehicles, etc.

Required resources can be forecast on a rolling basis within flexible time windows based on emerging needs. Typically, the current week, the next two to three weeks, and the next three months are analyzed and displayed.